Frequently Asked Questions

Frequently Asked Questions – MarineBoatLLC

1. What types of products do you sell?

We specialize in marine and power equipment, including outboard motors, marine electronics, replacement parts, and accessories. All products are sourced for reliability and performance.

2. Do you ship internationally?

At this time, we only ship within the United States.

3. How long does shipping take?

Heavy Outboard Motors (2.5 to 30 hp): 2–10 business days
Light Products (Electronics and Parts): 1–7 business days
Shipping times may vary depending on location and carrier conditions. Tracking information will be provided once your order ships.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the product’s weight and size.

5. What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery. Returned products must be new, unused, and in original packaging. A 25% restocking fee applies to non-defective returns.
Learn more on our Return & Refund Policy.

6. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use this number to track your package directly with the shipping carrier.

7. What payment methods do you accept?

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, Amex, Discover)
PayPal
Apple Pay
Google Pay
Shop Pay

8. Is my payment information secure?

Yes. All payments are processed through secure, encrypted gateways. We do not store or have access to your credit card details.

9. Can I cancel or change my order after placing it?

If your order has not been processed or shipped, we may be able to cancel or modify it. Please contact us immediately at admin@marineboatllc.com for assistance.

10. How do I contact customer support?

You can reach our team at:
📧 Email: admin@marineboatllc.com
We’ll respond to inquiries as quickly as possible during normal business hours.